2008 J.D. Power and Associates Certification for Technology Service and Support Excellence

Cisco was the first global networking company recognized with this prestigious certification, and has just been recognized for sustaining that excellence for the third year in a row. Our Technical Services earned the award for Outstanding Technology Service and Support and continued commitment to customer satisfaction. The certification requires companies to rank in the top 20 percent of the industry and pass an expert audit of their support policies and procedures.

• Certification process
• The Service & Support Professionals Association Press Release
• J.D. Power & Associates

2008 SSPA STAR Award for Best Embedded Product Support

This best practice award recognizes Cisco for Smart Call Home, an embedded service capability that offers proactive diagnostics and real-time alerts on Cisco devices. Alerts can automatically engage the Technical Assistance Center (TAC) in potential issues and determine resolution steps by the time network administrators are even aware there is a problem. Devices are continually monitored with secure, connected service.

2007 STAR Award for Service Excellence

During the Service & Support Professional Association (SSPA) Services Leadership 2007 Conference in New Orleans, Cisco won the 2007 SSPA STAR Award for Service Excellence in Partner Management for Enterprise. This award is presented to a company who excels at leveraging third party providers for the seamless delivery of service and support with high levels of customer satisfaction.

Upon receiving the award Cisco was inducted into the SSPA Hall of Fame, a special recognition awarded to a select group of companies that have won five SSPA STAR Awards since the program inception in 1989.

Read the press release, or visit the SSPA to learn more about the STAR Awards.

2007 STAR Award for Best Practices

Cisco Services earned two STAR Awards for Best Practices in 2007, sponsored by the Service & Support Professionals Association (SSPA). These awards for Best Practices recognize companies for developing, implementing, and benchmarking the most innovative and efficient processes for service and support delivery.

Cisco was awarded in both the Service Delivery Optimization category for its best practices in the Cisco Technical Assistance Center (TAC) service technology development and support delivery methodology and the Customer Commitment category for the Cisco TAC customer feedback process that allows Cisco to implement tangible changes in support practices to directly improve the customer experience.

The Association of Support Professionals (ASP) 2008 "Ten Best Web Support Sites" Award

The Support Website on Cisco.com was recently named one of the "Ten Best Web Support Sites" by the Association of Support Professionals (ASP). This industry award showcases excellence in online service and support. This is the fifth time Cisco has earned the award and therefore continues to be in ASP´s "Hall of Fame" for winning the award for at least four years.

ASP 2007 Ten Best Web Support Sites and Web Support "Hall of Fame"

The Association of Support Professionals (ASP) declared the Cisco Technical Support & Documentation Website a winner of the annual "Ten Best Web Support Sites" competition, a prestigious award that showcases excellence in online service and support. Cisco was also named to ASP's Web Support "Hall of Fame," which honors websites that have been named among the "Ten Best" for at least four years.

2007 Best International Web Support Sites Award

The Localization Industry Standards Association (LISA) Association of Support Professionals (ASP) recognized the Cisco Support Website: Spanish and Japanese editions, among the 2007 Best International Web Support Sites. This award recognizes companies that excel in providing local language support websites to their international customers.

Cisco European Supply Chain wins an Excellence Award in the High Tech and Electronics Category

November 2006

VARBusiness Annual Report Card

Cisco rates highest in "post-sales support" and "quality of tech support“ in the areas of Security Appliances, Security Software, and VoiP int their 2006 VARBusiness Annual Report Card

Kepner-Tregoe

Cisco Technical Services, Asia Pacific team has been awarded with a 2006 Kepner-Tregoe (KT) International Rational Process Achievement Award for Organizational Use of Process. Their winning entry chronicled how KT processes have been embedded in the organization, exceeding targeted goals.

2006 SCMLogistics Supply Chain Excellence Award

Cisco Asia Pacific Service Supply Chain Delivery was awarded the 2006 SCMLogistics Supply Chain Excellence Award for supply chain innovation. This prestigious award focuses on the achievements of organizations in transforming supply chain in Asia for greater corporate success.

2006 Field Service Award

Cisco High Touch Technical Support (HTTS) was awarded the 2006 Worldwide Business Research Field Services award for "Most Innovative Approach to Service Delivery." The innovative approach highlighted is the HTTS Time Based Escalation (TBE) process which helps ensure the highest level of customer service by generating timely alerts for Focused Technical Support customers to instigate proactive management engagement at critical junctures of a service request.

2005 Heavy Reading

Heavy Reading, a leading independent market research organization, recently declared Cisco the industry leader in the minds of Service Providers as the top wireline equipment vendor worldwide, repeating the results from the fall 2003 market perception study. "Among the vendors offering the widest range of products, Cisco beats all comers across the board. In addition to having the most widely recognized brand name across all product categories, Cisco's market leadership is strongest in the quality and reliability and the service and support categories -- arguably the most important metrics in terms of market perception."

2005 Readers' Choice Awards - CertCities.com

For the fourth year in a row, our CCIE certification program has won in the "Most Respected High-Level Certification" category. CertCities.com's annual reader survey reveals public opinion of the best IT certifications in the industry, and once again Cisco certifications have made several winning appearances in this competition.