Ordering
Log In to access Ordering Tools
Locate a Cisco Partner Find Cisco Partners for product pricing and availability
Learn How to Order Find answers to your questions about How to Order Cisco products |
Improve Customer Service
- Deliver a wide range of data and business applications, allowing you to select the best solutions for your needs
- Deliver accurate customer profile and contact center information to the desktop
- Perform agent-to-agent transfer of call detail information across multiple sites
- Make full use of corporate data to support business rules and objectives at the point of customer contact
- Take advantage of information collected from the Internet, carrier networks, automatic call distributors (ACDs), interactive voice response (IVR) systems, Web servers, e-mail servers, databases, and other applications
- Quickly and cost-effectively unify contact center systems across the enterprise with minimal custom development or systems integration
- Obtain maximum customer-service levels
- Increase contact center efficiency and customer satisfaction
- Evolve toward a true customer interaction network
Featured Content
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Provide a More Compelling Customer Experience (04:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.
