Choose the appropriate links under the headings below to learn how to access Cisco support services and tools. The links provide step-by-step instructions and list any prerequisites that are required to obtain access.
Cisco Partner Registration
Partner company and individual registration (PDF - 37KB)- Associating your Cisco ID to your partner company (PDF - 37KB)
- Associating your Cisco ID to your Cisco service contracts (PDF - 37KB)
Partner-Initiated Customer Access (PICA)
- Partner Administrator Access (PDF - 36KB)
- Partner Customer Access (PDF - 36KB)
My Colleagues Tools
- Aggregate (PDF - 26KB)
Cisco Partner/Customer administrators control who has access to the Cisco support services their company has purchased by managing who has the company's Bill to IDs in their Cisco.com profiles. When a Bill to ID is in a Cisco.com profile, that person can use all the contract numbers under that Bill to ID to obtain support. - Granular
Cisco Partner/Customer administrators control who has access to the Cisco support services their company has purchased by managing who has the company's contract numbers in their Cisco.com profiles. These contract numbers are used to obtain support. Only 500 contact numbers can be managed.
Technical Support, Software Downloads, and Product Upgrades
Cisco Service Contract Center
- Partner Access Check List (PDF - 34KB)
