Based on your feedback, Cisco has implemented improvements to this website. Here are some highlights:

The Items You Need the Most Up-front

The three main reasons you visit the site now have priority placement on the TS&D home page:

• Download Software: Find the correct software upgrade or patch quickly and easily.
• Tools & Resources: Use a tab-based interface to find what you need based on any of three different sorting methods: most-used, alphabetical, and by category.
• Documentation: All of the documentation categories are outlined for you, eliminating visits to multiple pages to find technology areas of interest.

Additionally, links to other important Cisco support resources such as Communities & Training, My Tech Support, TAC Service Request Tool, and Cisco SMB Support Assistant are easier to locate.

Consistent Access to Important Information

To aid in locating important information such as Security Advisories, Field Notices, and the TAC Service Request Tool, the right column of the main support pages provide users with a consistent location for these important resources. Users can depend on this area to easily find links to review new Security Advisories, Field Notices, or to open and review service requests.

Improved Access to Tools & Resources

In the Tools & Resources area, we've streamlined the accessibility of the troubleshooting and configuration utilities that you depend on most. Tabs at the top of the page allow you to access the tools our customers ask us for the most, or find just the right tool you need by task, whether it's configuration, troubleshooting, or requesting an RMA. If you know a tool by name, we've got you covered there, too: the "All Tools (A-Z)" tab lists all tools and resources alphabetically.

Let us know what you think. Give us your feedback.

(Updated March 2006)