Cisco Technical Services Newsletter

Cisco Bug Toolkit allows you to search for known bugs based on product, software version, technologies, and keywords. The resulting list shows the current status of the bug (fixed or not) and in what version of code the bug fix resides. You can also save individual bugs or search criteria for later review and setup e-mail notifications when saved bugs have been updated or new bugs meet your search criteria.

Recently, Bug Toolkit was completely re-written and received new updates, including:

Updated interface that is easy to use and intuitive, reducing the time it takes to use the tool.

New previewing and filtering capabilities that allow you to drill-down on the bug(s) you are looking for quickly and easily.

New leveraged Web technologies and industry leading database architecture, providing faster, more accurate search results.

More accurate bug searches that do not concentrate on archived bugs, but rather on active bugs that are most important to you.

More flexible data architecture that scales to Cisco changes and growth while adapting to your needs and data requirements.

In addition, Cisco products and software versions are automatically added to the new tool, resulting in faster access to critical bug data. Further, tool usage and bug hit data is captured and recorded to provide tool administrators a way to prioritize which bugs need better documentation and which should be published that are not yet available to you. Cisco bug owners can also leverage this information to prioritize and fix bugs which have the greatest impact on you.

Try the new Bug Toolkit today and discover the improvements first hand at:

tools.cisco.com/Support/BugToolKit/
(available only to registered customers with a valid service contract)

Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of Cisco tools and information:

tools.cisco.com/RPF/register/register.do

New Newsletter Format and Website to Launch This Summer

As mentioned in our March issue, we are currently redesigning the Cisco Technical Services Newsletter. Now scheduled for launch in July 2007, the updated newsletter and accompanying Website will improve functionality and provide easier access to the information most important to you.

Stay tuned to the Cisco Technical Services Newsletter in the upcoming months for more information on what you can expect from the new format and Website.

NEWS UPDATES

Cisco TAC Service Request Tool - UPDATE:
Upcoming Technology Terminology Changes

Later this month, the TAC Service Request Tool will make terminology changes to the Security and Mobile Wireless portions of the Technology area.

These updates include:

The "Security (except VPN/encryption)" and "VPN (encryption)" Technology values will change into three new values:

"Security - Adaptive Security Appliance and PIX" -- Contains all Sub Technology entries related to Adaptive Security Appliance and PIX.

"Security - IPS/AAA" -- Contains all Sub Technology entries formerly available under "Security (except VPN/encryption)."

"Security - VPN/Encryption" -- Contains remaining Sub Technology values formerly under "VPN (encryption)."

The "Mobile Wireless (CDMA/GSM)" Technology value will change to "Mobile Wireless (2G/3G/4G)."

These updates will streamline the Service Request opening process for Security-related issues and ensure consistency with the offerings included in the Mobile Wireless suite of products on Cisco.com.

Visit the TAC Service Request Tool today at:

tools.cisco.com/ServiceRequestTool/create/launch.do
(available only to registered customers with a valid service contract)

New Reader Tip - UPDATE:
Using the "configure replace" Command

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers. However, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

I'm sure you know about the "copy running-config startup-config" command used to save your configuration. However, not too many people know about the command to restore your configuration back to the startup configuration after the router is running. No, the "copy start run" command won't do it. That just merges the startup configuration with the running configuration.

Since IOS 12.3(7)T, a new command has been implemented into the IOS: the "configure replace" command. This command will allow you to truly replace the running configuration with the startup configuration, just as if you had rebooted the router.

There are many variations of this command, but my favorite is the "configure replace nvram:startup-config list" command. This will replace your current running configuration with the startup-config file located in NVRAM and list the commands that were removed/changed.

-Jeremy Cioara, AdTEC Networks, Phoenix, Arizona, USA

Editor's Note: This command is actually a part of a much broader feature known as Configuration Replace and Configuration Rollback. You can learn more about this feature at:

www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_feature_guide09186a0080356ea5.html

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page at:

www.cisco.com/warp/public/437/readertips/index.html

If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Networkers at Cisco Live 2007 - UPDATE:
Early Bird Registration Now Open

Early Bird registration for Networkers at Cisco Live 2007 is now open. This year's annual training event is being held July 22-26 in Anaheim, California, and is bigger and better than ever with the same world-class training plus new IT Insights Forum, Super Sessions, headlining entertainment, and more.

Join thousands of your peers for a once-a-year opportunity for intensive technical training and world-class content and exciting new offerings to meet your changing needs.

You can also purchase additional Techtorial and Lab Passes immediately after you register. More than 50 of these in-depth sessions are available, but please note they are extremely popular and seats fill quickly.

Take advantage of early bird registration and save US$400 when you sign-up by May 31, 2007 at:

www.cisco.com/offer/networkers2007/141415_8

Cisco Marketplace - UPDATE:
Get the Product Documentation You Need Now

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the April release include documentation for the following:

Cisco IPICS:

2.0(1) Resources Card (Documentation Locator)
PMC Debug Reference Quick Start Card, Release 2.0(1)
PMC Quick Start Reference Card, Release 2.0(1)
Server Quick Start Installation Reference Card, Release 2.0(1)
Server Quick Start Reference Card, Release 2.0(1)

Cisco Redundant Power System 2300 Hardware Installation Guide
Getting Started Guides for the Catalyst 3750-E and 3560-E Switches
Installation Notes for:

Cisco Redundant Power System 2300 Fan Module
Cisco TwinGig Converter Module
Catalyst 3750-E and Catalyst 3560-E Switch Fan Module
Catalyst 3750-E and Catalyst 3560-E Switches, and RPS 2300 Power Supply Modules

Regulatory Compliance and Safety Information for the Catalyst 3750-E and 3560-E Switches

You can view the latest release of "What's New in Cisco Product Documentation" at the new location:

www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Visit the Product Documentation Store today at:

www.cisco.com/go/marketplace/WN0407
(available only to registered users)

Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

"Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
www.cisco.com/go/AsktheExpert

"New Catalyst 3750-E and 3560-E Switches," now through April 20
"Outdoor Wireless," now through April 20
"Cisco Networked Physical Security Phase III," April 23 through May 4
"Communications Manager Express and Cisco Unity Express," April 23 through May 4

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time:
www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking

NEW TECHNICAL TIPS

LAN Switching

Configuration Example:
VACL Capture for Granular Traffic Analysis with Cisco Catalyst 6000/6500 Running Cisco IOS Software

www.cisco.com/en/US/tech/tk389/tk689/technologies_configuration_example09186a00808122ac.shtml

Configuration Example:
IEEE 802.1x Authentication with Catalyst 6500/6000 Running CatOS Software

www.cisco.com/en/US/products/hw/switches/ps708/products_configuration_example09186a00808066ba.shtml

Cisco TAC Case Collection Solution:
How to Configure Cross-Stack EtherChannel on Cisco Catalyst 3750 Switches

www.ciscotaccc.com/lanswitching/showcase?case=K11991234

Routers

Configuration Example:
EtherSwitch Service Module (ES)

www.cisco.com/en/US/products/hw/modules/ps2797/products_configuration_example09186a0080810449.shtml

Configuration Example:
EtherSwitch Network Module (ESW)

www.cisco.com/en/US/products/hw/modules/ps2797/products_configuration_example09186a00808066b8.shtml

Cisco TAC Case Collection Solution:
Cisco 1700, 2600, 3600, or 3700 Series Router Is Unable to Boot from a TFTP Server from ROMmon Mode due to No Cisco IOS Image Being in Flash

www.ciscotaccc.com/core/showcase?case=K14370965

Security and VPN

Configuration Example:
PIX/ASA 7.x and Cisco VPN Client 4.x for Cisco Secure ACS Authentication

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a008080f2d1.shtml

Configuration Example:
PIX/ASA 7.x: Enable VoIP (SIP,MGCP,H323,SCCP) Services

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a008081042c.shtml

Configuration Example:
PIX/ASA 7.x: QoS for VoIP Traffic on VPN Tunnels

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a008080dfa7.shtml

Configuration Example:
IPsec between a VPN 3000 Concentrator and a VPN Client 4.x for Windows Using RADIUS for User Authentication and Accounting

www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_configuration_example09186a00807f6e76.shtml

Configuration Example:
PIX/ASA 7.X: Add a New Tunnel or Remote Access to an Existing L2L VPN

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00807f9a89.shtml

Configuration Example:
IPsec between a Static PIX/ASA 7.x and a Dynamic IOS Router with NAT

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00807fbdc8.shtml

Configuration Example:
PIX/ASA 7.x: Add a Network to an Existing L2L VPN Tunnel

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00807fad90.shtml

Configuration Example:
PIX/ASA 7.x: Enable Communication between Interfaces

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00807fc191.shtml

Configuration Example:
EIGRP Message Authentication

www.cisco.com/en/US/tech/tk365/technologies_configuration_example09186a00807f5a63.shtml

Configuration Example:
Backup and Restore an IOS CA Server

www.cisco.com/en/US/products/ps6540/products_configuration_example09186a00807f98ff.shtml

Tech Note:
Cisco Security Agent 5.0 Most Common Rule Types

www.cisco.com/en/US/products/sw/secursw/ps5057/products_tech_note09186a008080f3da.shtml

Password Recovery:
ASA Security Services Module

www.cisco.com/en/US/products/ps6120/products_password_recovery09186a00807f5a59.shtml

Cisco TAC Case Collection Solution:
Proxy ARP Feature in the PIX 500 Series Firewall with Software Version 6.x Creates Communication Issues in the Local LAN

www.ciscotaccc.com/security/showcase?case=K33183025

Voice and Unified Communications

Tech Note:
IPCC/ICM Server Best Practices Checklist

www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00808160f4.shtml

Tech Note:
Unity Services Fail with the "Unable to Load MQQM.dll" Error Message

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080814c8b.shtml

Tech Note:
CallManager Conference Bridge Status: "KEEPALIVE_FAILED"

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008080f107.shtml

Tech Note:
ICM/IPCC CallRouter Out-of-Sync Condition

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080805257.shtml

Tech Note:
Failure to Set MWI on Phones Connected to the Remote CallManager Express

www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a00807f6f3a.shtml

Cisco TAC Case Collection Solution:
In the Cisco CallManager Express Environment, Busy Tone Is Not Detected when a Call Is Made to an Engaged Extension

www.ciscotaccc.com/voice/showcase?case=K32214843

Wireless

Configuration Example:
NTP Configuration and Synchronization for Unified Wireless Network Devices

www.cisco.com/en/US/products/ps6366/products_configuration_example09186a0080811274.shtml

Configuration Example:
Infrastructure Management Frame Protection (MFP) with WLC and LAP

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a008080dc8c.shtml

Tech Note:
Wireless LAN Controller Module Troubleshooting

www.cisco.com/en/US/products/hw/modules/ps2797/products_tech_note09186a0080811085.shtml

Tech Note:
Hybrid Remote Edge Access Point (H-REAP) Basic Troubleshooting

www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a008081103d.shtml

Tech Note:
Wireless LAN Controller (WLC) Configuration Best Practices

www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a0080810880.shtml

Cisco TAC Case Collection Solution:
How to Configure NTP and SNTP on the Cisco AP

www.ciscotaccc.com/wireless/showcase?case=K48083398

NEW FIELD NOTICES AND SECURITY ADVISORIES

U.S. Daylight Savings Time 2007

Field Notices:
New Documents for Application Networking Services, Content Networking, Network Management, Optical, Security and VPN, Service Exchange, Video, and Voice and Unified Communications Technologies

www.cisco.com/public/news_training/whats_hot.shtml

Application Networking Services

Field Notice:
GSS 2.0.1.0.1 Code Has Been Removed from CCO due to DDTS CSCsi22242

www.cisco.com/en/US/products/hw/contnetw/ps4162/products_field_notice09186a00808162e2.shtml

Field Notice:
WAE-511/512-K9 with Dual 250 GB Drives Will Be Slow or Non-Responsive upon Reload - Software Upgrade Recommended

www.cisco.com/en/US/products/ps6469/products_field_notice09186a0080805133.shtml

LAN Switching

Field Notice:
Cisco Wireless Services Module (WiSM) WS-SVC-WISM-1-K9 - Controller Firmware Storage Space - Compact Flash Has a Data Retention Problem

www.cisco.com/en/US/products/hw/modules/ps2706/products_field_notice09186a0080810129.shtml

Field Notice:
WS-C3750G-48TS-E, WS-C3750G-48TS-S Printed Circuit Assembly Defect - Hardware Replacement Required

www.cisco.com/en/US/products/hw/switches/ps5023/products_field_notice09186a008080420e.shtml

Optical

Field Notice:
ONS 15305 Continuously Reboots and Loses Communication with CTM 7.2

www.cisco.com/en/US/products/hw/optical/ps2001/products_field_notice09186a008081037d.shtml

Field Notice:
ONS 15310 Small Form Factor Pluggable (SFP) Failures due to a Bad Batch of Components

www.cisco.com/en/US/products/hw/optical/ps2001/products_field_notice09186a00808103ab.shtml

Field Notice:
ONS-SE-G2F-LX(=) Incompatibility Issue Recall

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a00807fafe1.shtml

Field Notice:
TCC and Fan Tray (FTA3-T) Have Communications Problem That Can Be Caused by Internal Noise Causing TCC Resets

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a00807fbfa6.shtml

Routers

Field Notice:
Authentication Fails and Unable to Login to a Factory Fresh Router with Security Device Manager (SDM) 2.3.3

www.cisco.com/en/US/products/ps5855/products_field_notice09186a0080809c8e.shtml

Field Notice:
CRS-1 - Manually Downgrading Below the Minimum ROMmon Levels Will Render the Boards Inoperable - See CRS-1 Software/Firmware Compatibility Matrix for Recommended ROMmon Levels

www.cisco.com/en/US/products/ps5763/products_field_notice09186a0080803fb2.shtml

Field Notice:
1900W Power Supply Displays the Wrong Power Wattage - Replace Power Supply

www.cisco.com/en/US/products/hw/routers/ps368/products_field_notice09186a00808042ae.shtml

Security and VPN

Security Advisory:
Multiple Cisco Unified CallManager and Presence Server Denial of Service Vulnerabilities

www.cisco.com/en/US/products/products_security_advisory09186a008080f17b.shtml

UPDATED TECHNICAL TIPS

If you would like to view Technical Tips that have recently received major updates, visit the Document Updates page at:

www.cisco.com/public/news_training/tech_tips.html
(available to non-registered users)

www.cisco.com/kobayashi/news_training/tech_tips.html
(available only to registered users)

ABOUT THIS NEWSLETTER

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