Cisco IP Telephony for Release 5.x

The Cisco IP Telephony for release 5.x 642-445 CIPT-5.x is the exam associated with the CCVP and Cisco IP Communications Support Specialist certifications. Candidates can prepare for this exam by taking the Cisco IP Telephony (Part 1) v5.0 and Cisco IP Telephony (Part 2) v5.0 courses. This exam tests a candidate's knowledge of VoIP and PSTN components and technologies and the candidate's ability to describe, install, configure and support CCM 5.x products in a Cisco network, including such features as security and video. Topics covered include VoIP, PSTN, and CCM.

The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposed the guidelines below may change at any time without notice.

Perform an installation and initial set up of a Cisco Unified CallManager cluster

• Describe Cisco Unified CallManager cluster relationships
• Describe Cisco Unified CallManager redundancy designs
• Describe the requirements for DHCP, TFTP, DNS, and NTP
• Determine the services necessary to support a Cisco Unified CallManager deployment and enable the appropriate services
• Describe the Cisco Unified CallManager upgrade process

Describe and configure Cisco Unified CallManager to support on-cluster calling

• Explain and configure a Cisco Unified CallManager group
• Configure Cisco Unified CallManager to support Cisco SCCP & SIP Phones
• Configure Cisco Unified CallManager to support 3rd party SIP phones
• Describe the functions of Cisco Unified CallManager regions
• Describe the functions or usage of a device pool
• Explain the purpose of locations
• Describe the purpose and features of SRST and AAR
• Describe and configure RSVP
• Configure a Catalyst IOS Switch to support IP phones

Describe and configure a route plan for Cisco Unified CallManager

• Explain digit analysis
• Describe the functions and usage of CSS and partitions
• Describe and configure route patterns
• Describe and configure route filters
• Describe and configure discard digit instructions, translation patterns, and transformation masks
• Configure Cisco Unified CallManager and gatekeeper to support CAC
• Describe the differences between the various trunk types supported by Cisco Unified CallManager
• Configure intercluster trunks
• Configure Cisco Unified CallManager to utilize a voice gateway
• Describe and configure a SIP trunk
• Describe and configure Forced Account Code and Client Matter Code

Given a list of IP phone features, configure the Cisco Unified CallManager to support the given feature set

• Configure MeetMe conferencing and conferencing resources
• Configure Music-on-hold
• Configure soft-key and IP phone button templates
• Configure multiple calls per line appearance
• Configure hunt groups
• Configure IP phone services
• Configure extension mobility
• Configure MRGs and MRGLs
• Configure Presence

Secure an IP telephone network

• Describe the threats to an IP Telephony network
• Describe the components used to mitigate threats to an IP telephony network
• Describe the process of communicating with the Cisco Unified CallManager Server in a secure manner
• Describe and configure authentication and encryption between Cisco Unified CallManager and endpoints
• Configure Multi-Level Administration
• Configure toll-fraud prevention
• Describe the process and configuration of IP phone hardening

Given a specific set of IP telephony applications and tools, configure Cisco Unified CallManager to support the applications

• Configure Cisco Unified CallManager BAT and TAPS to bulk add/manage phones/users
• Install and use Disaster Recovery System to backup publisher

Monitor and manage an IP telephony network

• Describe the use of Real-Time monitoring tool
• Describe the use of Cisco IPT Platform Administration
• Use the CLI to manage and monitor the Cisco Unified CallManager
• Describe and use the Dialed Number Analyzer to troubleshoot call routing issues
• Describe the process of filtering, managing, and retrieving Logs
• Describe and manage Call Detail Records

• Cisco IP Telephony Part 1 (CIPT1 5.0)
• Cisco IP Telephony Part 2 (CIPT2 5.0)

Courses listed are offered by Cisco Learning Partners—the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

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